Address Book

The tenant Address Book holds organisation-wide email contacts available to all users when sending pictures. Personal contacts are managed separately from the account menu (My Contacts).

What you can do

• Add contacts with name and email address
• Edit or delete shared contacts
• Search the list when maintaining large address books

How users see contacts

When a user opens Send → New mail, they can:

1. Type in To / CC and pick from consolidated suggestions
2. Click Open address book for a searchable multi-select picker (filter All / Global / Personal)

Suggestions and the picker merge the same address from Global and Personal into one row with a Both badge (instead of two conflicting labels). Sources:

1. Tenant Address Book contacts (managed here) — shown as Global
2. My Contacts (personal, per user) — shown as Personal
3. Recent recipients from earlier sends

Common workflow

1. Click Add contact and enter display name + email
2. Save — the contact appears for all users in the Send dialog address pickers
3. Remove obsolete addresses when distribution lists change

Tips

• Use the Address Book for standard recipients (customers, surveyors, internal distribution lists)
• Keep personal one-off addresses in My Contacts instead
• Remove addresses when recipients leave the organisation

See also: Email sending — Address book picker, SMTP