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Email Sending

Send inspection pictures via email with attachments or share links using the Send to modal.

Opening the Send Modal​

  1. Select pictures in a case (or use Send all in the case header to send every picture in the case)
  2. Click Send in the selection bar or Send all (N) in the case header
  3. In the Send to modal, choose New mail from frequent/latest chips or the destination dropdown

Sending with Attachments​

  1. Select New mail as the destination
  2. Compose the email:
    • To — Primary recipients (type addresses or pick from recent recipients / personal contacts)
    • CC — Carbon copy recipients
    • Subject — Email subject line
    • Body — Email message (optional)
  3. Selected pictures are attached automatically
  4. Click Send

Instead of attachments, you can send share links:

  1. Follow the steps above to open New mail
  2. Enable Send link instead of attachments
  3. Set expiry days for the share link
  4. Click Send — recipients receive a link instead of attachments

Personal Contacts​

Save frequently used email addresses:

  1. Add from send flow — Valid addresses can be saved to My Contacts after sending
  2. Quick select — Pick from recent recipients or personal contact favorites in the To field
  3. Manage contacts — Open My Contacts from the account menu to edit or remove saved addresses

Email Limits​

Outbound delivery uses your tenant’s SMTP configuration. MAIL-type EDI destinations can pin a specific config via SMTP_CONFIG_PICTURES — see EDI Params.

  • File size — Large attachments may be rejected by email servers
  • Recipient limits — Some systems limit the number of recipients
  • Attachment count — Very large numbers of pictures may need to be sent as share links
tip

Tip: For large numbers of pictures or large file sizes, consider using share links instead of attachments to avoid email server limits.

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Note: Email delivery depends on external email servers. Delivery failures are logged in the Send Log.