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Send Log

The Send Log tracks all send attempts, whether successful or failed.

Viewing the Send Log​

  1. Click Send log in the header (separate from the Manage menu)
  2. View the list of send attempts grouped by message ID

When recent failures exist, the Send log button shows a failure badge. You can also open a filtered Send log from gallery case Sent chips or from message ID links elsewhere in the app.

Send Log Information​

Each grouped row shows:

  • Destination — Where the send was directed
  • Status — Success, failed, queued, scheduled, or in progress
  • Date/time — When the send was attempted
  • Cases/pictures — What was sent
  • Sent by — User who initiated the send
  • Trigger source — How the send was started (gallery, mobile, etc.)
  • Error details — Error messages for failed sends

The page polls for updates while open so in-progress sends refresh automatically.

Filtering and Searching​

Use the filter panel to find specific sends:

  • Status — Filter by success, failed, or other states
  • Destination — Filter by destination name
  • Date range — Filter by send date
  • Container, terminal, case date — Narrow to specific cases
  • Sent by, trigger source, message ID — Additional filters

Click Search, Reload, or Clear in the action bar.

Retrying Failed Sends​

For failed sends:

  1. Use Select for retry on failed rows, or select individual rows
  2. Click Retry selected
  3. The system queues another send attempt

You can also retry a single row from its action column.

tip

Tip: Before retrying, check the error message to understand why the send failed. You may need to contact your administrator if the issue persists.

Exporting Send Log​

Export from the action bar:

  • Export CSV
  • Export XLSX

Use exports for reporting or analysis of send activity.

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Note: Send logs are retained according to your system's retention policy. Older entries may be archived or removed.